Methodology – a blog on insurance agent websites, web design, and marketing

Rethinking Social Media for Insurance Agents – Put Down the Bullhorn and LISTEN!

January 15, 2010 · Leave a Comment

It seems everywhere you turn, industry experts are telling insurance agents they should be using social media. “You should be blogging”. “ Are you tweeting?”. “Start a Facebook group for your agency.” This focus on broadcasting your message completely misses the point of social media.

Let’s face the facts: with very very few exceptions, daily updates from insurance agents simply aren’t something that interests the typical policyholder. Unless they’re buying insurance or having a problem with their policy, they don’t want to hear about insurance.

We believe agents should turn social media around. Stop talking about yourself and your business, and use it to get to know your customers and their business. Twitter, it turns out, is a terrible tool for promoting insurance but a fantastic tool for listening to your customers and prospects.

So we’re going against the herd with our advice: Agents, stop tweeting. Retire the blog. Nobody cares besides you. Instead, retweet your customers. Follow them, reply to them, engage them around the things that they’re interested in. Help them make connections. You’ll get to know them better, you’ll show them you’re interested in their needs, and you’ll develop a relationship that goes beyond “the insurance sales guy”.

→ Leave a CommentCategories: Social Media · Trends · Twitter

New Feature: Twitter Integration in Leads Management

December 21, 2009 · 1 Comment

We launched an update last weekend that adds Twitter integration to AgentMethods Leads Management. To help you keep up with your customers and prospects, you can now add their Twitter ID to their profile and see their recent tweets directly on their lead page.

Want to know more? Take a look at this short demo:

Questions about this or other features in AgentMethods? Contact us on our support site: http://support.agentmethods.com/.

→ 1 CommentCategories: Lead management · Twitter

It all comes down to trust.

December 2, 2009 · Leave a Comment

Your customers buy insurance from you because they trust you. They know that you will meet their needs, act in a professional manner, and give them the attention and service they want. If a prospect doesn’t trust you, they aren’t going to buy from you. Sales, in a sense, is the process of developing enough trust with your prospects to ensure they will turn to you when they have an insurance need.

In the “old world” of selling insurance, building trust began with your appearance. As the saying goes, you don’t get a second change to make a first impression, and the first impression is largely visual. You needed to look professional. This meant having a clean haircut, wearing a well-pressed high quality suit, and showing up in a Cadillac. We all know intuitively what a trust-worthy professional is supposed to look like, and in the old world building trust was based largely on looking the part.

In the “new world”, most agents are never in the same room with your prospects. They visit your website, talk to you on the phone and exchange emails. But they almost never see you in person. That first impression is no longer based on showing up to an appointment in a shiny Cadillac and crisp suit. Our prospects don’t care what kind of car we drive.

First impressions today are based on your website. Your prospect starts building their impression of you the minute they type in your domain name. Does the site load quickly? Does it work in their browser? Is your page well-designed, clean, and on point? Do you provide informative and well written copy? Or, does it take 10 seconds for the homepage to come up? Do you have a broken image?

Built right, your website can “seal the deal” with your visitors before you even talk to them, showing them that you are someone they trust. But done wrong, your website destroys your chances by making a first impression that you are not someone they should trust. So save some money on the Cadillac, and instead make sure your insurance website makes the right impression.

→ Leave a CommentCategories: Insurance Agent Websites · Sales

Food For Thought – Auto Insurers’ Online Marketing Budgets

November 12, 2009 · 1 Comment

In case you think you’re spending a lot on leads, take a look at the daily search engine marketing budget for some of the biggest insurance advertisers (from SpyFu’s Top 100 SEM Spenders):

  • #4 progressive.com – $325,087.49
  • #8 geico.com- $250,156.77
  • #29 esurance.com- $86,412.22
  • #85 cheap-car-insurance-quotes.org- $52,454.18
  • #87 libertymutual.com- $51,930.71

Did I mention that these amounts are daily? If Progressive keeps up at that rate, they’ll spend $118.7 million in the next year. That’s a lot of clicks, especially at up to $52.55 a click (for the phrase “get auto insurance online“)!

→ 1 CommentCategories: SEM · Traffic

If you hate calling on shared Internet leads…

October 29, 2009 · Leave a Comment

…imagine how the lead you’re calling feels.

They thought they were going to get a “Free Online Quote!” Instead, their phone has been ringing off the hook for days by desperate agents trying to sell them something. There’s a good chance they feel tricked, hounded, and frustrated. As bad as it is for you (the agent), it’s probably worse for them (the lead).

stoveHumans learn from experience – you only need to touch a hot stove once to know you shouldn’t do that anymore. The same is true of lead generation companies. Your prospects are learning what it feels like to get burned by lead generation sites promising them “quotes” and instead delivering a tidal wave of agents at their door. They are learning to recognize a site focused on lead generation from a real agent’s site.

Lead Generation sites have bizarre names like “FreeQuotes911.com” or “QuoteMonkey.com” and push their quote form before they’ve taken the time to build trust. They don’t educate, they don’t build relationships, and they certainly don’t feature a real person. They’re just a little too slick and impersonal, and your future prospects are learning how to recognize them.

As a real human agent, you can beat the lead generation sites at their own game. By putting your picture front-and-center on your homepage, you will show your site visitors that there is someone there to meet their needs. Let them read your bio, so they can get to know you before they start giving you personal information. And let them know that you aren’t just going to sell their name over and over, unleashing a mass of chaos on their telephone and inbox. You’re going to take the time to understand them. You’ll educate them. You’ll listen. And most importantly, once their needs are met, you’ll leave them alone.

→ Leave a CommentCategories: Leads

8 Reasons Why You Shouldn’t Have a Blog on Your Agent Website

October 26, 2009 · 1 Comment

Blogs have become the rage among insurance agents with websites. With the rise of blog popularity among insurance agents, most likely you heard many reasons why you should start one. You may have heard that blogs help with SEO, they get your site indexed more quickly, and they give you a place to generate new content with diverse messaging.
For all of the reasons to start a blog, insurance agents should still think twice before adding one to their insurance website. Why? Here are eight reasons:
They are a LOT of work. True, blogs are easy to launch. But to keep a blog fresh, you must continue to add content. This means adding new posts on a regular basis. Otherwise, your blog will quickly go stale and look abandoned.
Blogs take your attention away from selling. Every minute you spend on your blog is a minute you aren’t spending with a prospect. If you have leads to contact or quotes to follow up on, they should always come first.
Nobody’s going to read it anyway. Let’s be honest. Your customers don’t want to keep up to date on the latest musings of an insurance agent, and they really don’t want to know the minute details and inner workings of the industry.
You’re an insurance agent, not a writer. Writing is hard, and reading bad writing is even harder. Unless you are a pent up writer, masquerading as an insurance agent, chances are good you are stretching yourself in the wrong direction with your blog.
A blog isn’t going to make or break you. Lots of other things will. A blog might be a cherry on a sundae, but until you’ve got the complete sundae, you can do without. Do you have good inbound links? A high-quality insurance website? A watertight process for follow-ups? These, and many other things, should come first.
Your point of view isn’t original and compelling. With all of the professional writers and bloggers online, there’s a good chance someone else already wrote the blog post you’re thinking about, and they probably did a better job.
Blogging isn’t a quick fix. Even if you have a great blog, you aren’t going to see results for months. Even then, it will begin with a trickle and grow very slowly. If you’re looking for leads today, look elsewhere.
Typos and bad grammar make you look unprofessional. If peoplle dont think your professional, they are’nt going to buy from you. Unless you writing is flawles, theirs a good chance it will hurt you more then help you. (See what I mean?)
So before you jump on the blogging bandwagon, take a minute to consider the downside. It’s not often talked about, but it’s definitely there. Is your insurance agency really ready to jump on the blogging bandwagon?

Blogs have become the rage among insurance agents with websites. With the rise of blog popularity among insurance agents, most likely you heard many reasons why you should start one. You may have heard that blogs help with SEO, they get your site indexed more quickly, and they give you a place to generate new content with diverse messaging.

For all of the reasons to start a blog, insurance agents should still think twice before adding one to their insurance website. Why? Here are eight reasons:

  1. They are a LOT of work. True, blogs are easy to launch. But to keep a blog fresh, you must continue to add content. This means adding new posts on a regular basis. Otherwise, your blog will quickly go stale and look abandoned.
  2. Blogs take your attention away from selling. Every minute you spend on your blog is a minute you aren’t spending with a prospect. If you have leads to contact or quotes to follow up on, they should always come first.
  3. Nobody’s going to read it anyway. Let’s be honest. Your customers don’t want to keep up to date on the latest musings of an insurance agent, and they really don’t want to know the minute details and inner workings of the industry.
  4. You’re an insurance agent, not a writer. Writing is hard, and reading bad writing is even harder. Unless you are a pent up writer, masquerading as an insurance agent, chances are good you are stretching yourself in the wrong direction with your blog.
  5. A blog isn’t going to make or break you. Lots of other things will. A blog might be a cherry on a sundae, but until you’ve got the complete sundae, you can do without. Do you have good inbound links? A high-quality insurance website? A watertight process for follow-ups? These, and many other things, should come first.
  6. Your point of view isn’t original and compelling. With all of the professional writers and bloggers online, there’s a good chance someone else already wrote the blog post you’re thinking about, and they probably did a better job.
  7. Blogging isn’t a quick fix. Even if you have a great blog, you aren’t going to see results for months. Even then, it will begin with a trickle and grow very slowly. If you’re looking for leads today, look elsewhere.
  8. Typos and bad grammar make you look unprofessional. If peoplle dont think your professional, they are’nt going to buy from you. Unless you writing is flawles, theirs a good chance it will hurt you more then help you. (See what I mean?)

So before you jump on the blogging bandwagon, take a minute to consider the downside. It’s not often talked about, but it’s definitely there. Is your insurance agency really ready to jump on the blogging bandwagon?

→ 1 CommentCategories: Insurance Agent Websites · Trends

New Feature – Leads Management

October 8, 2009 · Leave a Comment

This week we launched Leads Management for your agent sites. Leads Management is a FREE upgrade for every AgentMethods website so Sign In to take advantage of this powerful new tool or Sign Up for your FREE 30 day trial and see what all the buzz is about!

Here is a quick intro to Leads Management in Agent Methods:

  • Track all of your leads – Add leads, take notes and filter your leads to help you keep your information organized.
  • Never miss a follow up – Add and schedule follow up activities with your leads, and see a history of your interactions.
  • Easily import and export leads – AgentMethods makes it easy to import and export leads from other sources.

We’ve also produced a demo of the new Leads Manager in action:

scrn_leadsdemo

Questions bout this or other features in AgentMethods? Contact us on our support site: http://support.agentmethods.com/.

→ Leave a CommentCategories: Insurance Agent Websites · Lead management · Uncategorized

Semantic Content – Does “ins” substitute for “insurance” in SEO?

October 2, 2009 · 1 Comment

Search engines are smart. In organic search, Google, Bing, and others are able to identify semantic relationships between keywords. In other words, search engines know that “football” and “NFL” are related to “ESPN”. SEO experts call this “latent semantic content”. This isn’t new, but it’s worth being aware of.

You can get a peek into how search engines relate keywords by adding a “~” in front of a search. The bolded words are related. Do a search for “~apple“, for example, and the second result is Microsoft. Other PC makers like Sony and Gateway also show up.

Likewise, a search for ~ins shows State Farm and Allstate in the results. What can you infer from this? Yes, search engines do consider “ins” to be a potential substitute (or at least a related) keyword for “insurance”.

So what does this mean for you as an insurance agent? If you’re targeting phrases like “insurance”, content on “care”, “coverage”, and even “ins” will help you rank. This is helpful when you’re creating content and want to make sure it’s keyword rich but don’t want to sound like an SEO robot.

→ 1 CommentCategories: Google · SEO

New Feature – Link to your quoting engine, blog or anywhere

September 29, 2009 · Leave a Comment

Many of you make use of external websites for your agency such as quoting engines, blogs and other informational pages on the web. Wouldn’t it be great if you could link to these sites or completely replace you AgentMethods quoting form with your own third-party quote form? Our new external linking feature enables you to link from your home page callout buttons directly to any website link you choose. Also, you can now replace our quote form with your third-party quote engine.

Upgrade Now to our Gold or Platinum plans to gain access to this feature that will enable you to link to your third-party websites.

Already have a Gold or Platinum plan? Sign In and try out this useful feature now!

For a quick demo of how the feature is activated and used please view the video below.

player-extlink

(Questions about this video? Contact support)

→ Leave a CommentCategories: Insurance Agent Websites

New Feature – Customize Your Homepage

September 23, 2009 · Leave a Comment

We recently added the ability for you to customize your home page with your own content. This new feature is FREE for everyone. This simple, yet powerful feature is a great way to add content such as lists of coverage options, links, carrier logos and welcome messages for your sites’ visitors.

Sign Up with AgentMethods for a free 30-day trial to see this and other great features for your AgentSite.

Sign In if you already have an AgentMethods account and add your free content block now.

For a quick demo of how the feature is activated and used please view the video below.

player-contentbox

(Questions about this video? Contact support)

→ Leave a CommentCategories: Insurance Agent Websites · Uncategorized